What are your hours of operation?

We are open Monday - Friday from 8am to 5pm, Saturday 10am - 12pm and closed Sundays. If needed, we can also be available outside of normal business hours for pickups and returns. Please schedule off hour appointments via phone/text at (801) 901-8303 or email [email protected] An additional fee may be added to your order for off hour appointments.

Where is Enigma 3 located?

We are now at a 30,000 sq/ft warehouse in Vineyard, Utah!

197 E 1600 N #101
Vineyard, UT 84059
(For easy loading and unloading, back your vehicle up to the large door at the back of the building)

What is a one day rental period? 

Generally we are only charging for filming days. For example, equipment is picked up Monday afternoon/night for a shoot starting at 6 AM Tuesday morning and then the equipment is returned Wednesday morning. You are only charged for one filming day (Tuesday). If you need the equipment for pre rigging, or if you need to travel with the equipment and require an extra day on either end of your shoot for travel, you’ll be charged for those days as well.

How do I pick up and return my rental?

Once you've submitted a request through our website or if you’ve worked with one of our rental agents to build a request, you will be able to approve then order. You can then pick the equipment up at your appointed time. We strive to have your gear ready for you by 1 PM the day prior to your shoot. For best service, especially with large orders, schedule an appointment time by texting (801) 901-8303 or emailing us at [email protected]. We are available during normal business hours for pickups and returns and can also be available by appointment only before or after our regular business hours. For last minute or same day requests please call ahead to ensure we have the equipment available, and note that after hours pickup and drop-off may incur additional fees.

Can I prep my camera at Enigma 3? 

YES! We highly encourage all our camera clients to take the proper time to make sure you have everything you need and that it working properly. We’ve have several dedicated camera prep bays that are FREE of charge at our clients for prep. We strive to have all your gear ready for prep by noon the day prior to start of your rental, giving your camera team until 6PM to prep and pack their packages prior to closing. We are happy to have your team stay as late as needed for for an additional fee if needed. Depending on your rental length, if your camera team would like a full day of prep or multiple days of prep between business hours and the gear is available we’ll try to be as accommodating as possible, however we recommend that insure the availability of the gear by extending your rental period to account for prep.

Do you offer lower rates for multi-day rentals?

Yes! The longer you rent the lower the day rate. Discounts begin on the 2nd day of your rental. A week long rental is equivalent to three full day rates and a month long rental is equivalent to nine full day rates. Here is an example of pricing over the first week:

1 Day - $100

2 Days - $180

3 Days - $240

4 Days - $280

5 Days - $300

6 Days - $300

7 Days - $300

Multi-week rentals also give you better rates. Starting week two you pay for 0.5x day rate for each rental day. This makes the 2nd week rental a rate of 2.5 days. Week three is charge at 0.4x day rate for a week long rate of 2 days. Week four is charged at 0.3x day rate for a week long rate of 1.5 days. The rate then drops to a 0.2x day rate for additional days beyond 4 weeks.

Do you have special rates for weekend rentals?

We charge a 1 day weekend. If you pick up your equipment Friday afternoon and return Monday morning that would be charged as one day even if you shoot on Saturday and Sunday. If you pick up Friday morning and shoot on Friday and Saturday or Sunday, that would be charged as two days, one for Friday and one for the weekend.

Do you have special rates for students?

Yes! We offer a 20% discount to students (with valid student ID) for student productions. These can be personal projects or school-sponsored projects. Students working on commercial projects are not eligible for this discount.

Do you have special rates for feature films?

Yes! If you’re shooting a feature, please reach out to us for a custom quote.

Help! I’m stuck on set and a piece of equipment has stopped working! What do I do?

CALL US! Most issues can be solved over the phone. If not, we will do our best to replace the item or find a solution that is agreeable to both parties. Do not wait until you are dropping off the equipment to notify us of the issue or you may be charged for damages.

Do you deliver?

We can pick up and deliver equipment to your location for a fee. Delivery fees may vary based upon current fuel prices so please contact us for an exact price.

Do you charge late fees?

Yes, in order to provide reliable service to our customers, we charge late fees to encourage our customer to return equipment in time for our next client. We pride ourselves in insuring our customers have properly working gear, and need time to inspect items once they are returned. The late fee is $50 or 20% of the day rate of your order if returned after 10AM, whichever is greater. If the item is not retuned by 12PM you’ll be charged another full day of rental.